Terms and Conditions

Termination and Cash Back

  1. Any Incentives, Cashback or termination fees are offered solely by us and not the network.
  2. If you are claiming Termination and Cash Back for the same contract you must provide separate invoices for the payments.
  3. The invoice amount for both Termination and Cash back is a full and final settlement and should not exceed the agreed figure.
  4. For Termination claims your invoice must not exceed the termination amount you paid to your previous provider, even if the amount agreed and allocated by Datatel solutions ltd is higher!
  5. For Termination claims, Datatel Solutions Ltd will only pay the amount on the previous providers termination invoice, even if that amount is less than the agreed figure on your Confirmation letter and Purchase order.
  6. For Termination claims you must submit your invoice together with your previous providers termination invoice,  (please ensure that you submit the part that states the termination/cancellation fee)
  7. For both Termination and Cash Back claims do not include any VAT element as payments of this nature are out of the scope of VAT.
  8. Please forward your original invoices to the Operations Director at the above address.   Our method of payment is cheque or BACS and will be made to your requested account with-in 14 days of receipt of invoice.
  9.  Termination will be paid after the first bill from your current network is received and paid.
  10. In the case of Termination, if three months bills are not paid in full we have the right to claim any monies paid to previous network.
  11. All kit supplied, reimbursements or incentive costs are subject to the original contract remaining on the original tariff supplied, and failure to do so will result in Datatel Solutions Ltd recovering all Termination, Cash back, Kit, Credit or Hardware Costs provided on your behalf.
  12. All Termination and Cash back costs are subject to there being no illegal or fraudulent activity on the account that could or would result in commissions being clawed back by the Network itself.
  13. If the Network deems that false, fraudulent or illegal activity has occurred, Datatel Solutions Ltd has the right to retrieve all hardware provided, and recover any outstanding costs.
  14. It is your responsibility to familiarize yourself Datatel Solutions and the Network’s Specific T&C’s, and act in accordance with its guide lines.

 

Line Rental Credit

  1. 1. Invoices must contain a unique invoice number, E.g. – ABC123 and be entitled “Line Rental Credit”
  2. 2. If you are claiming Termination and Line Rental Credit you must provide separate invoices for the payments.
  3. 3. Invoices must be on letter headed paper and be signed by the Director/Owner
  4. 4. The invoice amount is a full and final settlement and should not exceed the agreed figure.
  5. 5. Please forward your invoices to the Operations Director at the above address.
  6. 6. Our method of payment for line rental credit is directly on to the mobile phone account with your chosen network and divided into 12 equal monthly payments.
  7. 7.  Line rental credits will be paid after the first bill from your current network is received and paid.
  8. 8. All kit supplied, reimbursements or incentive costs are subject to the original contract remaining on the original tariff supplied, and failure to do so will result in Datatel Solutions Ltd recovering all line rental credit costs provided on your behalf..
  9. 9. All line rental credit costs are subject to there being no illegal or fraudulent activity on the account that could or would result in commissions being clawed back by the Network itself.
  10. 10. If the Network deems that false, fraudulent or illegal activity has occurred, Datatel Solutions Ltd has the right to retrieve all hardware provided, and recover any outstanding costs.
  11. 11. It is your responsibility to familiarize yourself Datatel Solutions and the Network’s Specific T&C’s, and act in accordance with its guide lines.

Cancellation Rights and Costs

  1. Your Cancellation/Cooling off Period with Datatel Solutions Ltd is 7 days from Connection and this will act as your contract start date with Datatel Solutions Ltd.
  2. You are entitled to cancel your contract with Datatel Solutions Ltd free of charge at any stage within your 7 Day cooling off period.
  3. If you cancel your agreement outside of the agreed 7 Day cooling off period you may be charged termination costs by your network.
  4. You must notify Datatel Solutions Ltd your intention to cancel, this can be done by call 0845 2997533 and obtaining an authorisation code, the handset must be returned in sale-able condition along with all box contents and this must be sent by recorded delivery only to Datatel Solutions Ltd
  5. Datatel Solutions Ltd will use the date of receipt of your recorded delivery letter as the date of your cancellation.
  6. Datatel Solutions Ltd will use the date of receipt (Signed delivery) to dictate if your cancellation is within the agreed 7 day cancellation/cooling off period.